Agentforce Implementation Built Around Your Business
Get Agentforce implementation from a team that does this every day. We work with teams that want to deploy Salesforce's AI agents to automate service and sales tasks, with deep, hands-on expertise across AI agents, topics and actions, and grounding in CRM data. The Mercury Collective gives you certified Salesforce experts as a dedicated team at a fraction of the cost of a full-time hire, on flexible monthly plans with no long-term contracts, so you get senior-level Salesforce expertise without hiring full time.
Certified Agentforce experts. Hands-on AI agents and topics and actions work. Grounding in CRM data done right the first time.
The Agentforce Headaches We Take Off Your Plate
Getting Agentforce right is harder than it looks. Staff spend hours on routine questions and tasks AI agents could handle. When that happens, momentum stalls and your team ends up working around Salesforce instead of with it.
Repetitive Workload
Staff spend hours on routine questions and tasks AI agents could handle. Most teams live with it far longer than they should—and pay for it in lost productivity.
Slow Response Times
Customers and reps wait because there aren't enough hands. It's the kind of problem that compounds until someone with the right expertise steps in.
Fear of Getting AI Wrong
Teams worry AI will act on bad data or go off-script. Left alone, it quietly costs you time and momentum every week.
A Clear Agentforce Assessment Before Any Work Begins
Every engagement starts with a focused Agentforce assessment. We examine six critical areas of your current setup, surface the gaps and quick wins, and build a practical plan you can act on. No guesswork and no generic checklists—just a roadmap tailored to your org. Here's what we cover:
We identify the tasks Agentforce should handle and confirm your data can support them. Everything is documented so you always know where things stand.
2
Build & Test
Our team configures topics, actions, and guardrails in Agent Builder, grounds the agent in your data, and tests accuracy. You stay in the loop at every step, with no surprises.
3
Launch & Monitor
You go live with escalation paths and monitoring so the agent stays accurate and safe. Everything is documented so you always know where things stand.
What's Included in Our Agentforce Services
We handle Agentforce end to end so nothing falls through the cracks. Each plan includes the services below, delivered by certified Salesforce experts who know the platform deeply.
Use-Case Design
Choosing the right tasks for AI agents, scoped to your needs and built to last.
Agent Build
Topics and actions configured in Agent Builder, handled end to end so nothing slips through the cracks.
Data Grounding
Connecting agents to your real CRM data, scoped to your needs and built to last.
Guardrails
Scoping and safety so agents stay on-script, scoped to your needs and built to last.
Testing
Accuracy and edge-case testing before launch, handled end to end so nothing slips through the cracks.
AI Agent Automation
Ongoing checks on agent performance, handled end to end so nothing slips through the cracks.
Why Teams Choose The Mercury Collective
With The Mercury Collective you get hands-on Agentforce help from certified Salesforce experts who care about outcomes, sized to your needs and your budget—never overbuilt, never overpriced.
Certified Salesforce administrators
Flexible monthly plans
Fractional-cost support model
Dedicated point of contact
Support that scales with your needs
Fast onboarding
Frequently Asked Questions
A few things teams often ask us about Agentforce implementation.
What do your Agentforce services cover?
How complex can Agentforce projects get?
Can you fix or improve our existing Agentforce setup?
What's in the Agentforce assessment?
How quickly can Agentforce work be implemented?
What makes your Agentforce support different?
What will we walk away with after the Agentforce work?
Agentforce implementation deploys Salesforce's AI agents to handle real tasks inside your org. We pick suitable use cases, build topics and actions in Agent Builder, ground the agent in your CRM data, set guardrails and escalation, and test accuracy before launch.
Agents can handle anything from answering common questions to completing multi-step tasks across objects. We start with well-scoped, high-value use cases and expand as you build confidence. We size the engagement to your team and budget—real expertise without the full-time price tag.
Yes. If you've started with Agentforce, we review the agent's scope, data grounding, and guardrails, then refine accuracy and expand its capabilities safely. We size the engagement to your team and budget—real expertise without the full-time price tag.
The assessment reviews candidate use cases, your data quality for grounding, the right scope of topics and actions, guardrails, and a testing plan, then delivers a prioritized roadmap. We size the engagement to your team and budget—real expertise without the full-time price tag.
A focused first agent can go live in a few weeks once data and use cases are clear; broader capabilities roll out in stages with testing at each step. Whichever route fits, you work with certified Salesforce experts on flexible monthly plans with no long-term contracts.
You get a dedicated AI team of certified Salesforce experts on a dedicated team at a fraction of the cost of a full-time hire, on flexible monthly plans with no long-term contracts, senior Agentforce help without a full-time hire.
You receive a configured agent with documented topics and actions, data grounding, guardrails, escalation paths, test results, and monitoring setup. It's all delivered by a certified team with a single point of contact, so you're never left guessing.
Flexible Monthly Support, Built to Scale
Whether you're starting fresh or improving an existing setup, we provide Agentforce implementation on simple monthly plans with no lock-in. Tell us where you are and we'll recommend the right level of support.
