Salesforce Experience Cloud Implementation Support
Salesforce Experience Cloud Implementation Built Around Your Business
Get Salesforce Experience Cloud implementation from a team that does this every day. We work with teams that want customer or partner portals connected to their CRM, with deep, hands-on expertise across portals and communities, self-service, and partner portals. The Mercury Collective gives you certified Salesforce experts as a dedicated team at a fraction of the cost of a full-time hire, on flexible monthly plans with no long-term contracts, so you get senior-level Salesforce expertise without hiring full time.
Certified Salesforce experts. Real portals and communities and self-service experience. Practical Experience Cloud support, not buzzwords.
Common Experience Cloud Problems We Solve
Getting Experience Cloud right is harder than it looks. Customers and partners email and call for things they could do themselves. When that happens, momentum stalls and your team ends up working around Salesforce instead of with it.
No Self-Service
Customers and partners email and call for things they could do themselves. Most teams live with it far longer than they should—and pay for it in lost productivity.
Disconnected Portal
Any existing portal isn't connected to your Salesforce data. Most teams live with it far longer than they should—and pay for it in lost productivity.
Support Overload
Your team handles routine requests a portal could absorb. It's the kind of problem that compounds until someone with the right expertise steps in.
A Clear Experience Cloud Assessment Before Any Work Begins
Every engagement starts with a focused Experience Cloud assessment. We examine six critical areas of your current setup, surface the gaps and quick wins, and build a practical plan you can act on. No guesswork and no generic checklists—just a roadmap tailored to your org. Here's what we cover:
We identify what customers or partners should do in the portal and which Salesforce data it needs. Everything is documented so you always know where things stand.
2
Build & Brand
Our team builds the Experience Cloud site, connects it to your data, and applies your branding, then tests access. You stay in the loop at every step, with no surprises.
3
Launch & Support
You go live with self-service in place, and we refine the portal as adoption grows. We keep it practical and move at a pace that suits your team.
What's Included in Our Experience Cloud Services
Our Experience Cloud services cover the full picture—setup, optimization, and ongoing support—so teams that want customer or partner portals connected to their CRM get a platform that works now and keeps working as you grow.
Portal Design
Defining the right self-service experience, delivered by certified experts who do this every day.
Build
Experience Cloud site configuration, scoped to your needs and built to last.
Data Connection
Connecting the portal to CRM data, handled end to end so nothing slips through the cracks.
Branding
An on-brand portal experience, done right the first time, then supported as you grow.
Knowledge
A knowledge base that deflects tickets, handled end to end so nothing slips through the cracks.
Customer Engagement Strategy
Access and sharing done right, handled end to end so nothing slips through the cracks.
Why Teams Choose The Mercury Collective
With The Mercury Collective you get hands-on Experience Cloud help from certified Salesforce experts who care about outcomes, sized to your needs and your budget—never overbuilt, never overpriced.
Certified Salesforce administrators
Flexible monthly plans
Fractional-cost support model
Dedicated point of contact
Support that scales with your needs
Fast onboarding
Frequently Asked Questions
A few things teams often ask us about Salesforce Experience Cloud implementation.
What does Salesforce Experience Cloud implementation include?
How advanced can our Experience Cloud setup be?
Can you optimize an existing Experience Cloud implementation?
How thorough is your Experience Cloud review?
How quickly can Experience Cloud work be implemented?
What makes your Experience Cloud support different?
What will we walk away with after the Experience Cloud work?
Experience Cloud implementation launches customer or partner portals on Salesforce: defining the self-service experience, building and branding the site, connecting it to your CRM data, and setting up a knowledge base, so routine requests move to self-service.
It scales from a simple help-center portal to a full partner community with deal registration and self-service. We size the build to your audience and use cases. Whichever route fits, you work with certified Salesforce experts on flexible monthly plans with no long-term contracts.
Yes. If you have an Experience Cloud site that's underused or disconnected, we review and rebuild it, connecting it properly to your data and improving self-service. Whichever route fits, you work with certified Salesforce experts on flexible monthly plans with no long-term contracts.
The assessment reviews portal use cases, your Salesforce data readiness, self-service and knowledge needs, branding, and the access model, then delivers a prioritized plan. You get a dedicated team at a fraction of the cost of a full-time hire, scaled up or down as your needs change.
A focused portal can go live in a few weeks; larger communities roll out in stages so core self-service launches first. It's all delivered by a certified team with a single point of contact, so you're never left guessing.
You get a dedicated team of certified Salesforce experts on a dedicated team at a fraction of the cost of a full-time hire, on flexible monthly plans with no long-term contracts, senior Experience Cloud help without a full-time hire.
You receive a built and branded portal connected to your CRM, a knowledge base, a secure access model, and training, all documented. It's all delivered by a certified team with a single point of contact, so you're never left guessing.
Simple Salesforce Support, Sized to You
Whether you're starting fresh or improving an existing setup, we provide Salesforce Experience Cloud implementation on simple monthly plans with no lock-in. Tell us where you are and we'll recommend the right level of support.
